{"id":783,"date":"2025-12-15T14:51:45","date_gmt":"2025-12-15T14:51:45","guid":{"rendered":"https:\/\/darkturquoise-shark-462740.hostingersite.com\/?page_id=783"},"modified":"2025-12-15T14:51:45","modified_gmt":"2025-12-15T14:51:45","slug":"call-center-e-contact-center","status":"publish","type":"page","link":"https:\/\/pabcom.com.br\/site\/comunicacao-unificada\/call-center-e-contact-center\/","title":{"rendered":"Call Center e Contact Center"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"783\" class=\"elementor elementor-783\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-3e3e9cf elementor-reverse-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3e3e9cf\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-fc77296\" data-id=\"fc77296\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-inner-section elementor-element elementor-element-6a11e15 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6a11e15\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-29860b7\" data-id=\"29860b7\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-070ccc8 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"070ccc8\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInRight&quot;,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Call Center e Contact Center<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-111aa5d8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"111aa5d8\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5af128a2\" data-id=\"5af128a2\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-707056fc elementor-widget elementor-widget-heading\" data-id=\"707056fc\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Call Center e Contact Center<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-529506f1 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"529506f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-66e341a1 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"66e341a1\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInLeft&quot;,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Agilidade e Flexibilidade<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-518648c elementor-widget elementor-widget-text-editor\" data-id=\"518648c\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"vc_row wpb_row vc_row-fluid vc_custom_1554394949082 ult-vc-hide-row vc_row-has-fill\" data-rtl=\"false\" data-row-effect-mobile-disable=\"true\"><div class=\"wpb_column vc_column_container vc_col-sm-8 vc_col-lg-offset-2 vc_col-md-offset-2 vc_col-sm-offset-2\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div id=\"ultimate-heading-66056945412bcd6eb\" class=\"uvc-heading ult-adjust-bottom-margin ultimate-heading-66056945412bcd6eb uvc-6116 \" data-hspacer=\"no_spacer\" data-halign=\"center\"><div class=\"uvc-sub-heading ult-responsive\" data-ultimate-target=\".uvc-heading.ultimate-heading-66056945412bcd6eb .uvc-sub-heading \" data-responsive-json-new=\"{&quot;font-size&quot;:&quot;desktop:18px;&quot;,&quot;line-height&quot;:&quot;desktop:31px;&quot;}\"><div class=\"vc_row wpb_row vc_row-fluid vc_custom_1554394949082 ult-vc-hide-row vc_row-has-fill\" data-rtl=\"false\" data-row-effect-mobile-disable=\"true\"><div class=\"wpb_column vc_column_container vc_col-sm-8 vc_col-lg-offset-2 vc_col-md-offset-2 vc_col-sm-offset-2\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div id=\"ultimate-heading-982169455e3f315c9\" class=\"uvc-heading ult-adjust-bottom-margin ultimate-heading-982169455e3f315c9 uvc-6928 \" data-hspacer=\"no_spacer\" data-halign=\"center\"><div class=\"uvc-sub-heading ult-responsive\" data-ultimate-target=\".uvc-heading.ultimate-heading-982169455e3f315c9 .uvc-sub-heading \" data-responsive-json-new=\"{&quot;font-size&quot;:&quot;desktop:18px;&quot;,&quot;line-height&quot;:&quot;desktop:31px;&quot;}\"><div class=\"vc_row wpb_row vc_row-fluid vc_custom_1554394949082 ult-vc-hide-row vc_row-has-fill\" data-rtl=\"false\" data-row-effect-mobile-disable=\"true\"><div class=\"wpb_column vc_column_container vc_col-sm-8 vc_col-lg-offset-2 vc_col-md-offset-2 vc_col-sm-offset-2\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div id=\"ultimate-heading-982169455e3f315c9\" class=\"uvc-heading ult-adjust-bottom-margin ultimate-heading-982169455e3f315c9 uvc-6928 \" data-hspacer=\"no_spacer\" data-halign=\"center\"><div class=\"uvc-sub-heading ult-responsive\" data-ultimate-target=\".uvc-heading.ultimate-heading-982169455e3f315c9 .uvc-sub-heading \" data-responsive-json-new=\"{&quot;font-size&quot;:&quot;desktop:18px;&quot;,&quot;line-height&quot;:&quot;desktop:31px;&quot;}\"><p>A solu\u00e7\u00e3o de Contact Center possui ferramentas voltadas para proporcionar o melhor atendimento e a melhor gest\u00e3o das posi\u00e7\u00f5es de atendimento (PA) de forma completa, inteligente e integrada. S\u00e3o diversas formas de intera\u00e7\u00e3o com o cliente, dando ferramentas para que o seu Call Center seja reconhecido pelo atendimento de excel\u00eancia.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-015ac8c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"015ac8c\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-20abbf2\" data-id=\"20abbf2\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-dd612bf elementor-invisible elementor-widget elementor-widget-image\" data-id=\"dd612bf\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInLeft&quot;,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1600\" height=\"1066\" src=\"https:\/\/pabcom.com.br\/site\/wp-content\/uploads\/2025\/12\/pabcom-235.jpg\" class=\"attachment-full size-full wp-image-1587\" alt=\"\" srcset=\"https:\/\/pabcom.com.br\/site\/wp-content\/uploads\/2025\/12\/pabcom-235.jpg 1600w, https:\/\/pabcom.com.br\/site\/wp-content\/uploads\/2025\/12\/pabcom-235-300x200.jpg 300w, https:\/\/pabcom.com.br\/site\/wp-content\/uploads\/2025\/12\/pabcom-235-1024x682.jpg 1024w, https:\/\/pabcom.com.br\/site\/wp-content\/uploads\/2025\/12\/pabcom-235-768x512.jpg 768w, https:\/\/pabcom.com.br\/site\/wp-content\/uploads\/2025\/12\/pabcom-235-1536x1023.jpg 1536w\" sizes=\"(max-width: 1600px) 100vw, 1600px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-8fe3bce\" data-id=\"8fe3bce\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-589c8c1 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"589c8c1\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Alguns recursos importantes oferecidos:\n<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-inner-section elementor-element elementor-element-c14d782 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c14d782\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-fea93ec\" data-id=\"fea93ec\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0b23d06 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"0b23d06\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\" ti-check-box\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><b>Agilidade:<\/b> Automatiza\u00e7\u00e3o e integra\u00e7\u00e3o com sistemas legados eliminam etapas do processo e aumentam a produtividade da equipe;<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\" ti-check-box\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><b>Automatiza\u00e7\u00e3o do atendimento:<\/b> Recursos para atendimento autom\u00e1tico de demandas, por meio de rob\u00f4s de atendimento (bots), em comunica\u00e7\u00f5es de \u00e1udio ou chat;<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\" ti-check-box\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><b>Opera\u00e7\u00e3o distribu\u00edda e home office:<\/b> Ambiente de opera\u00e7\u00e3o e supervis\u00e3o 100% web, por browser, flex\u00edvel para opera\u00e7\u00f5es distribu\u00eddas ou home office;<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\" ti-check-box\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><b>Flexibilidade:<\/b> Ambiente \u00fanico para atendimento unificado de comunica\u00e7\u00e3o de voz, v\u00eddeo, chat e e-mail, al\u00e9m de ferramentas de integra\u00e7\u00e3o flex\u00edveis;<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\" ti-check-box\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><b>Direcionamento inteligente:<\/b> Defina o mecanismo mais adequado e eficiente para encaminhar as chamadas.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-68aa393 elementor-widget elementor-widget-eael-creative-button\" data-id=\"68aa393\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"eael-creative-button.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <div class=\"eael-creative-button-wrapper\">\n\n            <a class=\"eael-creative-button eael-creative-button--default eael-cb-icon-position-\" href=\"https:\/\/pabcom.com.br\/site\/contato\/\" data-text=\"Go!\">\n            \t    \n                <div class=\"creative-button-inner\">\n\n                    \n                    <span class=\"cretive-button-text\">Fale com a gente<\/span>\n\n                                    <\/div>\n\t                        <\/a>\n        <\/div>\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Call Center e Contact Center Call Center e Contact Center Agilidade e Flexibilidade A solu\u00e7\u00e3o de Contact Center possui ferramentas voltadas para proporcionar o melhor atendimento e a melhor gest\u00e3o das posi\u00e7\u00f5es de atendimento (PA) de forma completa, inteligente e integrada. S\u00e3o diversas formas de intera\u00e7\u00e3o com o cliente, dando ferramentas para que o seu [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":777,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-783","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/pabcom.com.br\/site\/wp-json\/wp\/v2\/pages\/783","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pabcom.com.br\/site\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/pabcom.com.br\/site\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/pabcom.com.br\/site\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/pabcom.com.br\/site\/wp-json\/wp\/v2\/comments?post=783"}],"version-history":[{"count":0,"href":"https:\/\/pabcom.com.br\/site\/wp-json\/wp\/v2\/pages\/783\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/pabcom.com.br\/site\/wp-json\/wp\/v2\/pages\/777"}],"wp:attachment":[{"href":"https:\/\/pabcom.com.br\/site\/wp-json\/wp\/v2\/media?parent=783"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}